Refund policy

RETURN AND REFUND POLICY

Return Window
We accept returns within 30 days from the date of purchase. This gives you ample time to evaluate your purchase with complete confidence.

Return Conditions

Sealed items (full refund):

  • Fragrances must be unopened, unused, and in their original sealed packaging
  • Product must include all accessories, boxes, and original materials

Opened items (refund minus restocking fee):

  • Opened or tested fragrances may also be returned within the 30-day window. A 20% restocking fee is deducted from the product price. This fee includes the cost of return shipping
  • The bottle must be in its original packaging, with all accessories and original materials included
  • The fragrance must show only light use (for example, no more than 10% of the contents used)

Non-eligible items:

  • Products without original packaging, or with packaging damaged by the customer
  • Fragrances with significant use or missing contents

Exceptions: If you received a defective or incorrect product, we will accept the return even if the item has been opened, with no restocking fee. Please contact us immediately to resolve the issue.

Return Fees

  • Sealed items: no restocking fee, and we cover the cost of return shipping
  • Opened items: a 20% restocking fee is deducted from the product price. This fee includes the cost of return shipping, so you will not pay any additional shipping charges

Return Process

  1. Contact our team: Email ecommerce@oasisperfumesusa.com with your order number, the reason for return, and whether the item is sealed or opened
  2. Receive authorization: We will send you return instructions and a prepaid return label
  3. Pack the item: Make sure the product is in its original packaging and well protected
  4. Ship the return: Use the prepaid label provided and keep your shipping receipt
  5. Receive your refund: We will process your refund within 5-10 business days after receiving and inspecting the returned item

Refunds

  • Refunds will be issued to the original payment method
  • Sealed items: refund of the full product price
  • Opened items: refund of the product price minus the 20% restocking fee (which includes return shipping)
  • Original shipping costs are non-refundable, except in cases of defective products or errors on our part

Exchanges
We do not currently offer direct exchanges. If you would like a different item, we recommend returning the original product and placing a new order.

Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of receiving your order
  • Provide photos of the product and packaging
  • We will cover all return and replacement shipping costs
  • We will process a full refund

Buy with Confidence
We understand that purchasing fragrances online can be challenging without being able to smell the product first. That’s why we accept returns of both sealed and opened fragrances within 30 days. Returns of sealed items are free, and for opened items a small restocking fee applies, which already includes return shipping. Shop with peace of mind.

Questions? Contact us at ecommerce@oasisperfumesusa.com and we’ll be happy to help.